This Refund Policy ("Policy") applies to purchases made through sm-itbd.com (the "Service") operated by Noor-itbd.com ("we," "us," or "our"). By using the Service, you agree to abide by this Policy.

1. Eligibility

1.1. Refunds may be requested for the following reasons:

Duplicate Purchase: If you accidentally purchase the same course or subscription more than once.

Technical Issues: If you encounter technical issues that prevent you from accessing or using the Service.

Dissatisfaction: If you are dissatisfied with the quality or content of a course or subscription purchased through the Service.

1.2. Refunds may not be available for promotional or discounted purchases, unless otherwise specified.

2. Requesting a Refund

2.1. To request a refund, please contact our customer support team  within  days of the original purchase date.

2.2. Please provide the following information when requesting a refund:

Your name and contact information.

Order number or transaction ID.

Reason for the refund request.

3. Refund Process

3.1. Once your refund request is received and approved, we will process the refund to the original payment method used for the purchase.

3.2. Refunds will be processed within  business days of approval. Please note that it may take additional time for the refund to appear in your account depending on your financial institution.

4. Course Access

4.1. Upon approval of a refund, your access to the course or subscription for which the refund was requested will be revoked.

4.2. Any progress, certificates, or other achievements associated with the refunded course or subscription will be nullified.

5. Contact Us

5.1. If you have any questions or concerns about our refund policy, please contact us .